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Customer Care Policies
As always, we welcome your feedback and your questions. Your teacher will provide you with her phone number and email address, and you are encouraged to contact her regarding scheduling, student progress, or weekly assignments.
To contact our office, call 864.232.5010 or use our email form.
Practice requirements and goals will vary according to teacher assignments and student levels. Students taking instrumental lessons need an instrument in the home on which to practice.
Parental support is crucial to the success of each student. To keep parents informed, we regularly communicate via email or flyers. Students in vocal or instrumental lessons also have an assignment notebook to facilitate communication between studio and home.
Register any time of the year! We are always happy to welcome new students to our PCS family! You may start lessons at any time of the year and pause enrollment as needed. We’ll gladly pro-rate tuition or schedule makeup classes if you start lessons or Kindermusik® classes partway through the month.
Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enroll. We want to keep things easy and convenient for you.
If you need to make a scheduling change, class change, or teacher change, just let us know via our web form, or by calling our office at 864-232-5010. We’re always glad to help.
With flexible scheduling and choices about how many lessons you’d like to take over the summer, it’s easy and convenient for you to start lessons as a new PCS student or to continue to make great progress as a current student in the summer.
Based on the type of lessons and the number of lessons you choose for the summer, summer tuition is billed monthly in equal tuition payments, no matter how your lessons scheduled throughout the summer. This allows for billing consistency but also give you maximum flexibility in scheduling.
Your teacher will reserve a spot for you in her schedule for the weeks that you choose. Should you need to make a change or reschedule a lesson, all we require is 24 hours’ advance notice. Rescheduling is subject to availability in your teacher’s schedule.
Cancellations made within less than 24 hours or no-shows cannot be rescheduled or made up. Credit cannot be given for missed or unscheduled lessons.
There are no makeup lessons given in the summer due to our generous summer rescheduling policy.
Your monthly Kindermusik tuition is for everything that is included with enrollment here at PCS – a scheduled number of weekly classes throughout the year (including summer!), plus your digitally delivered Home Materials and a Music CD with each new unit, plus bonus classes we offer at times throughout the year.
Every Kindermusik enrollment also includes unlimited makeup classes for as long as you are enrolled, a huge discount on our famous Kindermusik birthday parties, sibling discounts, referral rewards for you and your new-to-Kindermusik friend that you refer to us, and lots of other little extras throughout the year.
You’ll enjoy small class sizes (up to 12 children), a structured curriculum that progresses your child from one level to the next, a close connection with your licensed Kindermusik educator, music and activities to take home with you, and making lots of new friends – for yourself and for your child!
Your Kindermusik tuition is all-inclusive, with no registration fee. Tuition is automatically billed on the 5th of each month to your credit or debit card on file.
An Enrollment Fee is charged at the time of enrollment for new students and thereafter in September of each year for returning students. The annual Enrollment Fee is an all-inclusive fee that covers various recital and performance events fees as well as registration processing.
Annual Enrollment Fees are $50 for school-age students, $45 for BJA students, and $15 for adult students. Enrollment fees are non-refundable.
Enrollment Fees are pro-rated for new enrollments starting from January – April and from May – August.
Tuition (and any book fees) are automatically billed on the 5th of each month to your credit or debit card on file.
Your monthly tuition is for everything that is included with enrollment here at PCS — a scheduled number of weekly lessons for the year plus all of the special events, contests, awards program, and recitals planned for our students. And then of course, there’s also all the love, time, and effort your teacher puts in as well!
Students taking instrumental or vocal lessons can expect about $45-75 of music expenses throughout the year. Notification of bills for music or extra supplies is sent by your lesson teacher as needed. These book and supplies fees will be applied to your account and charged at the same time as the current month’s payment.
As a courtesy to our private lesson students, PCS allows a limited number of makeup lessons. Makeup lessons may be scheduled for any reason, but the number of makeups is limited out of consideration and respect for the teacher’s time and teaching schedule.
Private lesson students at our studio locations may receive up to two makeup lessons during the school year, one in the fall and one in the spring. Private lesson students at our school programs may receive up to three makeup lessons during the school year – one in the fall, one in the spring, and one to be used as needed for a school-required absence. We do not offer makeup lessons in the summer due to the flexibility of summer lesson scheduling.
Any time a private lesson student misses a lesson, our teachers will use the student’s regular lesson time as planning and assignment time so that the student still benefits from the lesson time even though they are not present.
For the sake of the student and the teacher, makeup lessons must be scheduled by the end of the next month after the original absence. Any missed lesson not made up by the end of the next month expires and counts as one of the makeups allowed for the school year.
If you miss your scheduled makeup lesson, we regret that we cannot make up a makeup lesson.
Students must be enrolled and their account in good standing in order to schedule makeup lessons.
Due to the nature of group lessons, regular weekly group lessons are not made up except in the case of teacher absence or inclement weather.
Any weather closing information for PCS will be posted on WYFF-4’s weather closings and on our PCS Facebook pages, as well as confirmed via email. Assume that we are remaining open for lessons or classes unless we announce differently or if your school (BJU, BJA, or CCES) is closed.
As always, your safety is our top concern. Please be safe and use your own discretion to decide when to travel based on conditions in your area or your driving route.
If you need to miss your Kindermusik class due to weather or road conditions, you may call the office at 232-5010 or email us at Info@PianoCentralStudios.com to schedule a makeup class.
If you need to miss your music lesson due to weather or road conditions, please text your teacher ASAP to let them know. Your teacher may offer you the option of an online lesson via FaceTime, Skype, or Zoom so that you do not have the hassle of a missed lesson.
If you need to pause or cancel your enrollment, please send us written notice prior to the 1st of the month. (If notice is received after the 1st of the month, the tuition for the current month will still be charged.)
Please send your written notice via our online form.
Providing for our students’ safety and being respectful of our teachers’ time is of utmost priority to us here at PCS. When your student’s lesson or class ends, our teachers are either moving on to teach the next lesson or heading home to their families or other responsibilities.
For these reasons, students must be picked up from their lesson or class promptly. If you are dropping your child off, please plan to be back on site at least 5 minutes before the end of their class or lesson.
If one of our teachers has to wait with your child because your child is the last student to leave for the day, there will be a late pick-up fee charged to your account in order to compensate the teacher for their time and inconvenience in waiting with your child. Repeated late pick-ups will require rescheduling of lesson or class times.
Late pick-up fees will be billed as follows:
- From 5 to 15 minutes late for pick-up: A $25 fee will be charged to your account
- From 15 to 30 minutes late for pick-up: A $40 fee will be charged to your account
- From 30 to 60 minutes late for pick-up: A $60 fee will be charged to your account
If you know you are going to be late and your child has a cell phone, please text your child. This will put their mind at ease. It also means they can let the teacher know that you are on your way.
Please note that if a student is not picked up within 60 minutes after their lesson/class has ended and we cannot reach you or another contact, we will assume an emergency exists and contact local law enforcement.